Patient Access Champion: Streamline Scheduling & Care

University Hospitals; Chardon Township (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

University Hospitals is seeking a Patient Access Representative to be the first point of contact for patients and families. You will verify demographics, insurance, and payment information, assist with MyChart enrollment, and help coordinate appointments while ensuring exceptional service.

The role supports the care team, helps keep the revenue cycle moving, and requires accurate data entry, effective communication, and a patient‑centered approach.

Responsibilities

• Checking patients in and out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments
• Assists patients with enrolling and utilizing MyChart
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
• Assist with completion of various types of paperwork and forms
• Effectively work EPIC workques, worklist and inbasket messages
• Schedules referrals and follow-up visits
• Accurate and timely scanning of documents into EPIC

Job description

University Hospitals is seeking a Patient Access Representative to be the first point of contact for patients and families. You will verify demographics, insurance, and payment information, assist with MyChart enrollment, and help coordinate appointments while ensuring exceptional service.

The role supports the care team, helps keep the revenue cycle moving, and requires accurate data entry, effective communication, and a patient‑centered approach.