Patient Access & Scheduling Specialist

University Hospitals; Brunswick (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

University Hospitals is seeking a Patient Access Representative to be the first point of contact for patients and families. You will verify demographics, insurance, and financial information to ensure accurate registration and smooth scheduling.

The role supports care teams and impacts patient experience and revenue cycle. You will handle check-in/check-out, phone inquiries, MyChart assistance, and EPIC workflow tasks while maintaining high service standards.

Qualifications

• 1+ years of customer service experience required.
• 1+ years of customer service in healthcare preferred.
• Education details include HS GED; associate degree preferred.

Responsibilities

• Check patients in/out and ensure accurate registration.
• Answer phone and schedule appointments for patients.
• Assist patients with MyChart enrollment and use.
• Enter/update patient demographics, insurance and financial info.
• Communicate information to care team and coordinate referrals.

Skills

Communication

Multitasking

Organization

Problem solving

Attention to detail

Compassion

Confidentiality

EHR knowledge

Education

High school/GED

Associate degree preferred

Medical Terminology preferred

Tools

EPIC

Job description

University Hospitals is seeking a Patient Access Representative to be the first point of contact for patients and families. You will verify demographics, insurance, and financial information to ensure accurate registration and smooth scheduling.

The role supports care teams and impacts patient experience and revenue cycle. You will handle check-in/check-out, phone inquiries, MyChart assistance, and EPIC workflow tasks while maintaining high service standards.