Patient Access Specialist: First-Contact & Care Coordination

University Hospitals Pain Management; Westlake (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

University Hospitals Pain Management is seeking a Patient Access Representative to be the first point of contact for patients and families. You will support the care team, assist with scheduling, and help patients navigate MyChart and EPIC systems.

The role emphasizes patient privacy, accuracy in registration and billing, and clear communication to keep appointments on track and ensure a positive patient experience across locations.

Qualifications

• Customer service mindset to help patients navigate complex situations.
• Ability to handle sensitive information while maintaining privacy.
• Strong attention to detail and multitasking in a fast-paced environment.
• Willingness to learn EPIC and adapt to different responsibilities or locations.

Responsibilities

• Welcome and check patients in and out for their medical visits.
• Answer phone calls to assist patients with questions, scheduling, and care steps.
• Assist patients with enrolling in and using MyChart.
• Accurately enter, review, and update patient demographics, insurance, and financial information.
• Communicate important details with physicians and clinical care teams to support coordinated care.
• Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances.
• Work in EPIC, including workqueues, worklists, in-basket messaging, and document scanning.
• Schedule referrals and follow-up appointments.
• Help patients complete required forms and paperwork.

Skills

Customer service

Attention to detail

Multitasking

Confidentiality

Tools

EPIC

Job description

University Hospitals Pain Management is seeking a Patient Access Representative to be the first point of contact for patients and families. You will support the care team, assist with scheduling, and help patients navigate MyChart and EPIC systems.

The role emphasizes patient privacy, accuracy in registration and billing, and clear communication to keep appointments on track and ensure a positive patient experience across locations.