Patient Access & Scheduling Specialist

University Hospitals Pain Management; Elyria, Northern (OH, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

University Hospitals Pain Management is seeking a Patient Access Representative to greet and assist patients and families, verify demographics, insurance and payments, and support scheduling and communications with the medical care team.

The role involves checking patients in/out, assisting with MyChart enrollment, and coordinating with insurance and billing processes to ensure a smooth patient experience and efficient revenue cycle.

Responsibilities

• Check patients in and out for medical visits
• Answer the phone to address patient inquiries and scheduling
• Assist patients with enrolling and utilizing MyChart
• Enter, update and validate patient demographics, insurance and financial information
• Communicate information and details to the care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
• Assist with completion of various types of paperwork and forms
• Effectively use EPIC workqueues, worklists and inbasket messages
• Schedule referrals and follow-up visits
• Accurate and timely scanning of documents into EPIC
• Functions as an integrated team member for department efficiency
• Participates in UH emergency preparedness
• Maintain a clean and organized work area
• Cross-train to perform other duties as assigned
• May be scheduled to work at off-sites
• Performs other duties and adheres to policies
• Safely and securely maintain PHI with annual training and UH policies

Job description

University Hospitals Pain Management is seeking a Patient Access Representative to greet and assist patients and families, verify demographics, insurance and payments, and support scheduling and communications with the medical care team.

The role involves checking patients in/out, assisting with MyChart enrollment, and coordinating with insurance and billing processes to ensure a smooth patient experience and efficient revenue cycle.