Care Concierge: Patient Access & Scheduling

Northwestern Memorial Healthcare; Sandwich (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to uphold our patient-first philosophy and ensure accurate registration and scheduling across departments. You will interact with patients, verify demographics, and coordinate with hospital staff to provide exceptional, compliant service.

The role emphasizes HIPAA compliance, effective communication, and teamwork within the NMHC system, with training and ongoing collaboration across units.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides training and education as needed.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Cross-training between various departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist to uphold our patient-first philosophy and ensure accurate registration and scheduling across departments. You will interact with patients, verify demographics, and coordinate with hospital staff to provide exceptional, compliant service.

The role emphasizes HIPAA compliance, effective communication, and teamwork within the NMHC system, with training and ongoing collaboration across units.