Compassionate Patient Access & Scheduling Specialist

Beth Israel Lahey Health

Needham (AL)

On-site

USD 28,000 - 38,000

Full time

9 days ago

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Job summary

Beth Israel Lahey Health is seeking a Patient Access Representative to support efficient, welcoming registration and scheduling across the patient journey. You will handle payments, insurance verification, and patient questions with a focus on accuracy and confidentiality.

The role requires 1–3 years experience, basic MS Office and EHR familiarity, and strong communication skills in a fast-paced healthcare environment.

Qualifications

1-3 years related work experience with healthcare systems preferred.
Experience with computer systems and web-based applications required.
Strong typing skills and ability to multitask in a fast-paced environment.
Bilingual written and verbal communication skills desired.
Familiar with EHR software and basic office tools.

Responsibilities

Registers patients presenting for visits and explains the process.
Processes co-payments, co-insurance, deductibles, and balances due; reconciles cash.
Completes Medicare Secondary Payer Questionnaire and adjusts coverage.
Obtains signatures on various forms and scans documents.
Counsels patients on non-covered services and ABNs.
Monitors waiting area and maintains a pleasant patient experience.
Responds to patient concerns and safety issues, following procedures.
Maintains confidentiality of patient information at all times.