Patient Access Champion: Front Desk & Care Coordination

PT Solutions; Lawrence (KS); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Sick Leave or Extended Illness Bank (E

Endurance race entry fee reimburse

Professional development

Career progression

Job summary

PT Solutions Physical Therapy in Lawrence, KS is seeking a Patient Access Coordinator to greet patients, verify information, schedule follow-ups, and manage payments, ensuring a smooth and compliant clinic experience.

You will support clinic operations, coordinate with therapists, and maintain accurate documentation while upholding HIPAA standards. This is a full-time, on-site role with opportunities for growth and professional development.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Payment collection

MS Office

Empathetic

Teamwork

Education

High School diploma or GED

Tools

EMR systems

Scheduling platforms

MS Office

Job description

PT Solutions Physical Therapy in Lawrence, KS is seeking a Patient Access Coordinator to greet patients, verify information, schedule follow-ups, and manage payments, ensuring a smooth and compliant clinic experience.

You will support clinic operations, coordinate with therapists, and maintain accurate documentation while upholding HIPAA standards. This is a full-time, on-site role with opportunities for growth and professional development.