Patient Access Center Specialist

The University of Texas at Austin; Austin (TX); On-site; USD 35,000 - 42,000; Full time

Job summary

The Access Center Operator at The University of Texas at Austin serves as the first point of contact for patients, caregivers, and healthcare providers, handling inbound and outbound calls to facilitate access to healthcare services. Strong communication and accuracy are essential to route calls appropriately and maintain service quality.

Responsibilities include verifying patient identity, scheduling tasks, and documenting interactions in the EHR while ensuring HIPAA compliance and

Qualifications

• High School Diploma or GED required.
• Minimum 1 year in call center, customer service, or administrative role.
• Excellent communication and multitasking skills.
• Ability to route calls and coordinate with clinical staff.

Responsibilities

• Call Management & Routing: Answer calls, identify needs, direct to appropriate dept or staff.
• Patient Assistance & Coordination: Verify identity, schedule/reschedule/cancel appointments, provide location info.
• Data Entry & System Navigation: Document interactions in EHR/caging system, update patient data, HIPAA compliance.

Skills

Call center experience

Customer service

Communication

Multitasking

Education

High School Diploma/GED

Healthcare admin cert/associate's

Tools

Electronic Health Records (EHR)

Scheduling software

Job description

The Access Center Operator at The University of Texas at Austin serves as the first point of contact for patients, caregivers, and healthcare providers, handling inbound and outbound calls to facilitate access to healthcare services. Strong communication and accuracy are essential to route calls appropriately and maintain service quality.

Responsibilities include verifying patient identity, scheduling tasks, and documenting interactions in the EHR while ensuring HIPAA compliance and