Patient Access Specialist: Efficient Check-In & Scheduling

University of Texas at Austin; Austin (TX); On-site; USD 35,000 - 42,000; Full time

Job summary

University of Texas at Austin’s Dell Medical School seeks a Patient Access Representative to streamline registration and scheduling across specialties. You will verify patient demographics and insurance, process payments, and deliver excellent customer service in a HIPAA-compliant manner.

You will handle multi-channel inquiries and coordinate with the Patient Access Supervisor to ensure smooth patient flow.

Qualifications

• High School Diploma or GED required.
• 2 years of experience in patient registration, scheduling, or related healthcare administrative role.
• Associate degree or certification in healthcare administration preference.

Responsibilities

• Register and check-in patients for appointments, procedures, and imaging.
• Enter demographic, insurance, and clinical data into EMR per HIPAA standards.
• Verify insurance and collect copayments or balances at point of service.
• Schedule follow-up appointments and manage rescheduling or cancellations.
• Respond to patient inquiries via phone, email, chat, and other channels.
• Maintain confidentiality and HIPAA compliance in all communications.

Skills

Customer service

HIPAA compliance

Multichannel communication

Education

High School Diploma/GED

Associate's Degree in Healthcare Administration

CHAA Certification

Job description

University of Texas at Austin’s Dell Medical School seeks a Patient Access Representative to streamline registration and scheduling across specialties. You will verify patient demographics and insurance, process payments, and deliver excellent customer service in a HIPAA-compliant manner.

You will handle multi-channel inquiries and coordinate with the Patient Access Supervisor to ensure smooth patient flow.