Patient Access Specialist – Frontline Registration & Care

Emploive; Austin, Northern (TX, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

R1 RCM Inc. is seeking a Patient Access Representative in Austin, TX. You will be the first point of contact, ensuring patients receive fast, compassionate, and accurate access to care. This frontline role impacts patient experience, hospital operations, and revenue cycle success.

You’ll register patients, verify information, collect co-pays, and provide cost estimates while coordinating with care teams. Training is provided, with growth opportunities in healthcare administration.

Qualifications

• Exceptional customer service experience, communication, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus but not required.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing registration delays and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Exceptional customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Adaptability

Healthcare exposure

Education

High School Diploma or GED

Tools

Registration systems

Phone systems

Insurance verification tools

Job description

R1 RCM Inc. is seeking a Patient Access Representative in Austin, TX. You will be the first point of contact, ensuring patients receive fast, compassionate, and accurate access to care. This frontline role impacts patient experience, hospital operations, and revenue cycle success.

You’ll register patients, verify information, collect co-pays, and provide cost estimates while coordinating with care teams. Training is provided, with growth opportunities in healthcare administration.