Patient Access Specialist II: Patient-Centered Care

Mosaic Health, LLC.; Jacksonville (FL); On-site; USD 24,000 - 35,000; Full time

Job summary

Millennium Physician Group in Jacksonville, FL is hiring a Patient Care Specialist II to support daily medical office operations. You will register patients, verify insurance, process referrals, and address billing questions while ensuring HIPAA compliance and high-quality patient service.

The role requires 2+ years in healthcare patient access, strong EHR and insurance knowledge, and excellent attention to detail. On-site position with collaborative care team support.

Qualifications

• High school diploma or GED required.
• 2+ years of progressive experience in a healthcare or patient access environment.
• Strong working knowledge of EHR systems, insurance verification, and medical terminology.
• Strong attention to detail, interpersonal communication, and time-management skills.
• Demonstrated professionalism and commitment to patient confidentiality.

Responsibilities

• Greets, registers, and checks in patients, ensuring accurate demographics, insurance, consent, and contact data in the EHR.
• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents results in the patient record.
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules.
• Processes urgent referrals, appointment ticklers, and medical record release requests promptly and accurately.
• Performs clerical tasks including filing, faxing, scanning, and uploading documents into the EHR.
• Reviews patient accounts for balances or documentation issues and works with billing to resolve discrepancies.
• Maintains HIPAA/privacy compliance and safeguards patient information.
• Identifies and reports potential privacy breaches or billing concerns according to established protocols.
• Prepares and distributes operational reports related to scheduling efficiency and service metrics.
• Demonstrates professional, courteous customer service and maintains composure in high-volume situations.

Skills

EHR systems

Insurance verification

Medical terminology

Attention to detail

Time-management

Education

High school diploma or GED

Job description

Millennium Physician Group in Jacksonville, FL is hiring a Patient Care Specialist II to support daily medical office operations. You will register patients, verify insurance, process referrals, and address billing questions while ensuring HIPAA compliance and high-quality patient service.

The role requires 2+ years in healthcare patient access, strong EHR and insurance knowledge, and excellent attention to detail. On-site position with collaborative care team support.