Patient Access & Care Coordination Specialist III

Millennium Physician Group; Florida; On-site; USD 26,000 - 39,000; Full time

Job summary

Millennium Physician Group in Florida is seeking a Patient Care Specialist III to coordinate advanced patient support and front office workflows, resolving non-routine scheduling, documentation, and care coordination issues that impact daily clinical operations.

The role acts as a knowledgeable resource for patient access processes, system workflows, and front office standards, supporting continued, high-quality patient experiences across the team.

Responsibilities

• Resolve non-routine patient scheduling, registration, documentation, and communication issues using established policies and operational judgment.
• Review patient records, appointment activity, and front office work queues to identify gaps, delays, or errors requiring follow-up.
• Coordinate with providers, clinical staff, billing, referrals, and other internal teams to address patient access or care support issues.
• Support process improvements that strengthen front office accuracy, workflow consistency, and patient experience.
• Provide informal guidance to other staff on scheduling procedures, system navigation, documentation standards, and escalation practices.
• Prepare reports, work queue updates, or operational tracking information to support daily management of clinical support activities.
• Handle escalated patient interactions within established guidelines, involving leadership or licensed clinical staff when appropriate.

Job description

Millennium Physician Group in Florida is seeking a Patient Care Specialist III to coordinate advanced patient support and front office workflows, resolving non-routine scheduling, documentation, and care coordination issues that impact daily clinical operations.

The role acts as a knowledgeable resource for patient access processes, system workflows, and front office standards, supporting continued, high-quality patient experiences across the team.