Patient Access & Care Navigator II

Millennium Physician Group; Jacksonville (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Job summary

Millennium Physician Group in Florida is seeking a Patient Care Specialist II to support daily medical office operations, including patient check-in, insurance verification, referrals, and billing-related tasks.

Responsibilities include registering patients, verifying demographics, collecting copays, maintaining HIPAA privacy, and collaborating with care teams to ensure smooth patient flow and high-quality service.

Qualifications

• 2+ years in healthcare or patient access.
• Strong knowledge of EHR systems and insurance verification.
• Ability to protect patient confidentiality and HIPAA compliance.
• Responsive, empathetic communication with patients and families.

Responsibilities

• Greets, registers, and checks in patients in the EHR with accurate demographics.
• Collects copayments following standard cash-handling procedures.
• Verifies insurance eligibility and documents results in the patient record.
• Schedules or reschedules appointments and informs clinical staff of changes.
• Performs clerical tasks including filing, scanning, and uploading documents.
• Maintains HIPAA privacy compliance and safeguards patient information.
• Coordinates scheduling across providers to support patient flow.
• Audits charts and referrals to identify accuracy and compliance issues.

Skills

EHR systems

Insurance verification

Medical terminology

Attention to detail

Interpersonal communication

Time-management

Patient confidentiality

Empathy

Education

High school diploma or GED

Job description

Millennium Physician Group in Florida is seeking a Patient Care Specialist II to support daily medical office operations, including patient check-in, insurance verification, referrals, and billing-related tasks.

Responsibilities include registering patients, verifying demographics, collecting copays, maintaining HIPAA privacy, and collaborating with care teams to ensure smooth patient flow and high-quality service.