Patient Access & Care Operations Coordinator

UCSF Health, AG; San Francisco (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

UCSF Health in San Francisco is seeking a Practice Coordinator 3 (PC3) for a six-month, fully onsite assignment at Mt. Zion.

You will join the administrative team to support daily practice operations and ensure excellent patient access and service. The PC3 acts as a professional, welcoming point of contact for patients, families, providers, and staff, handling CRM messages, scheduling, referrals, and various clerical tasks.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Pass fingerprinting and verification to handle cash collections.
• Strong keyboarding and basic proficiency in Outlook, Word, Excel.
• Experience navigating patient records systems.
• Administrative and office coordination skills.
• Excellent customer service and communication abilities.

Responsibilities

• Support daily practice operations and customer service recovery.
• Process CRM messages, telephone encounters, referrals.
• Manage APeX in-baskets, scanning, filing, and authorizations.
• Assist with billing, patient scheduling, check-in/check-out.
• Coordinate with providers, staff, and patients to maximize efficiency.

Skills

Cash handling

Office software

Customer service

Medical terminology

Administrative coordination

Multitasking

Education

High school diploma

College degree desirable

Tools

Outlook

Word

Excel

Epic

APeX

Job description

UCSF Health in San Francisco is seeking a Practice Coordinator 3 (PC3) for a six-month, fully onsite assignment at Mt. Zion.

You will join the administrative team to support daily practice operations and ensure excellent patient access and service. The PC3 acts as a professional, welcoming point of contact for patients, families, providers, and staff, handling CRM messages, scheduling, referrals, and various clerical tasks.