Patient Experience & Practice Operations Coordinator

UCSF; Oakland (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

UCSF Medical Center seeks a Practice Coordinator to represent the administrative team as the public face of the Practice and collaborate with administrative, clinical and management teams to support operations and service recovery. This role covers CRM messages, telephone encounters, referrals, APeX inboxes, scanning, filing, authorizations, and billing.

The PC maintains routine clerical operations, adheres to UCSF standards, and remains patient- and staff-focused while prioritizing complex

Qualifications

• Experience in administrative support in a medical setting preferred.
• Strong communication with patients and staff.
• Ability to manage multiple tasks and prioritize efficiently.

Responsibilities

• Represent the administrative team as the public face of the Practice and support operations.
• Handle referrals, authorizations, billing and CRM messages to support patient care.

Skills

Customer service

Communication

Teamwork

CRM software

Tools

CRM software

Job description

UCSF Medical Center seeks a Practice Coordinator to represent the administrative team as the public face of the Practice and collaborate with administrative, clinical and management teams to support operations and service recovery. This role covers CRM messages, telephone encounters, referrals, APeX inboxes, scanning, filing, authorizations, and billing.

The PC maintains routine clerical operations, adheres to UCSF standards, and remains patient- and staff-focused while prioritizing complex