Patient Experience & Practice Operations Coordinator

UCSF Health, AG; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

UCSF Medical Center is seeking a Practice Coordinator 3 to support the administrative team in outpatient operations and patient services. You will handle CRM messages, referrals, billing, and clerical tasks, ensuring accurate information flow between medical staff and departments to maximize unit efficiency.

The role requires strong computer skills, experience with Office programs, and excellent customer service. You may work at any UCSF campus as needed, reporting to the Practice Administration.

Qualifications

• High School graduate or equivalent with relevant related experience, or college degree with related experience.
• Strong computer skills with proficiency in at least two Office programs (Outlook, Word, Excel).
• Ability to analyze situations, prioritize, and develop solutions with excellent customer service and communication.

Responsibilities

• Represent the administrative team as the public face of the Practice and support operations.
• Handle CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• Maintain routine clerical operations and communications with accuracy to maximize unit efficiency.
• Work at UCSF campuses as needed and scheduled.

Skills

Customer service

Communication

Computer literacy

Education

High School diploma or equivalent

Bachelor's degree

Tools

EPIC systems

Microsoft Office

Job description

UCSF Medical Center is seeking a Practice Coordinator 3 to support the administrative team in outpatient operations and patient services. You will handle CRM messages, referrals, billing, and clerical tasks, ensuring accurate information flow between medical staff and departments to maximize unit efficiency.

The role requires strong computer skills, experience with Office programs, and excellent customer service. You may work at any UCSF campus as needed, reporting to the Practice Administration.