Patient Experience & Operations Coordinator

UCSF Health

Brisbane (CA)

On-site

USD 52,000 - 78,000

Full time

4 days ago

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Job summary

UCSF Health is seeking a Practice Coordinator 3 to serve as the public face of the Practice. You will collaborate with administrative, clinical, and management teams to support operations, patient scheduling, and service recovery.

Training is onsite for at least 16 weeks, Monday–Friday, 8:00 a.m.–5:00 p.m., at UCSF locations depending on resources. The role emphasizes professionalism, respect, and excellence in patient care, with strong emphasis on accurate information flow between medical staff

Qualifications

High School diploma or equivalent with related experience or college degree with related experience.
Strong computer skills and proficiency with common Office software.
Excellent customer service and communication skills, both over the phone and in person.
Ability to analyze situations, prioritize tasks, and develop solutions.

Responsibilities

Represent the administrative team as the public face of the Practice and support operations.
Handle CRM messages, telephone encounters, referrals, scheduling, and billing coordination.
Maintain clerical operations and communications; adhere to house and telephone standards.
Work with various teams to improve patient flow and information accuracy.