Practice Coordinator 3

UCSF; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

The UCSF Health Contact Center is seeking Practice Coordinator 3 positions in Emeryville and Brisbane. Initial training is onsite for 16 weeks, Monday–Friday, 8:00 a.m.–5:00 p.m., at UCSF locations in Emeryville, Brisbane, or San Francisco, depending on training resources.

As a patient-focused organization, UCSF Health seeks to support practice operations and customer service recovery, handling CRM messages, telephone encounters, referrals, in-baskets, scanning, scheduling, authorizations, and

Responsibilities

• Represent the administrative team as the public face of the Practice.
• Handle CRM messages, telephone encounters, referrals, and APeX in-baskets.
• Manage scanning, scheduling, filing, authorizations, and billing tasks.

Job description

Job Summary

The Contact Center has Practice Coordinator positions available in Emeryville and Brisbane.

Initial training is onsite for a minimum of 16 weeks, Monday–Friday, 8:00 a.m.–5:00 p.m. Training will take place at UCSF locations in Emeryville, Brisbane, or San Francisco, depending on available training resources.

As a patient-focused organization, UCSF Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Health seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, scheduling, filing, authorizations, and billing.

The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and scheduled.