Patient Care & Practice Operations Coordinator

UCSF Health; Emeryville (CA); On-site; USD 65,000 - 78,000; Full time

Job summary

UCSF Health is seeking a Practice Coordinator 3 in Emeryville/Brisbane to act as the public face of the Practice and support operations across clinical and administrative teams. You will manage CRM messages, scheduling, referrals, and billing workflows while maintaining strict service standards.

This role requires strong communication, problem-solving, and the ability to work across multiple UCSF locations. Training is onsite for 16 weeks with possible campus assignments.

Qualifications

• High School graduate with four years related experience, or college degree with six months related experience, or equivalent.
• Fingerprinting clearance and cash collection approval if applicable.
• Strong computer skills with Outlook, Word and Excel; able to navigate multiple patient records systems.
• Ability to analyze situations, prioritize, and develop solutions.
• Ability to work with minimal supervision.
• Good judgment and the ability to work independently under deadlines.
• Excellent customer service and communication skills.
• Basic math skills.
• Experience dealing with a wide variety of individuals and sensitive patients.
• Knowledge of medical practice terminology.

Responsibilities

• Represent the administrative team as the public face of the Practice.
• Support practice operations and customer service recovery initiatives.
• Handle CRM messages, telephone encounters, referrals, and scheduling.
• Maintain routine clerical operations and communications; adhere to UCSF House and Telephone Standards.
• Synthesize information to problem-solve and prioritize complex transactions.
• Work with patients, staff and providers to improve unit efficiency.
• Willingness to work at any UCSF campus as needed.

Skills

Customer service

Computer literacy

Microsoft Office

Analytical thinking

Communication skills

Multitasking

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

EPIC

Job description

UCSF Health is seeking a Practice Coordinator 3 in Emeryville/Brisbane to act as the public face of the Practice and support operations across clinical and administrative teams. You will manage CRM messages, scheduling, referrals, and billing workflows while maintaining strict service standards.

This role requires strong communication, problem-solving, and the ability to work across multiple UCSF locations. Training is onsite for 16 weeks with possible campus assignments.