Practice Coordinator

UCSF Health, AG; San Francisco (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

UCSF Health in San Francisco is seeking a Practice Coordinator 3 (PC3) for a six-month, fully onsite assignment at Mt. Zion.

You will join the administrative team to support daily practice operations and ensure excellent patient access and service. The PC3 acts as a professional, welcoming point of contact for patients, families, providers, and staff, handling CRM messages, scheduling, referrals, and various clerical tasks.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Pass fingerprinting and verification to handle cash collections.
• Strong keyboarding and basic proficiency in Outlook, Word, Excel.
• Experience navigating patient records systems.
• Administrative and office coordination skills.
• Excellent customer service and communication abilities.

Responsibilities

• Support daily practice operations and customer service recovery.
• Process CRM messages, telephone encounters, referrals.
• Manage APeX in-baskets, scanning, filing, and authorizations.
• Assist with billing, patient scheduling, check-in/check-out.
• Coordinate with providers, staff, and patients to maximize efficiency.

Skills

Cash handling

Office software

Customer service

Medical terminology

Administrative coordination

Multitasking

Education

High school diploma

College degree desirable

Tools

Outlook

Word

Excel

Epic

APeX

Job description

Job Description

Please note: this is a temporary assignment (6 months) with potential to extend. Fully onsite at Mt. Zion. As a patient-focused organization, UCSF Health is committed to enhancing the health and well-being of people through patient care, research, and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Health seeks faculty and staff who are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

Job Description

Please note: this is a temporary assignment (6 months) with potential to extend. Fully onsite at Mt. Zion. As a patient-focused organization, UCSF Health is committed to enhancing the health and well-being of people through patient care, research, and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Health seeks faculty and staff who are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator 3 (PC3) serves as a key member of the administrative team and represents the practice as a professional and welcoming point of contact for patients, families, providers, and staff. The PC3 works closely with administrative, clinical, and management teams to support daily practice operations, promote excellent customer service, and assist with customer service recovery and intervention efforts. The PC3 provides comprehensive administrative and clerical support across a variety of practice functions, including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, billing, patient scheduling, check-in/check-out, and other patient access and practice operations activities. The PC3 maintains routine clerical operations and communications while adhering to UCSF House and Telephone Standards and demonstrating sensitivity to the needs of patients, staff, and providers. This position requires a collaborative and flexible team member who can adapt to changing priorities, work independently with minimal supervision, and use sound judgment to prioritize work, resolve problems, and facilitate complex transactions. The PC3 plays an important role in the outpatient care environment by providing excellent customer service and facilitating accurate and timely information flow among patients, medical staff, hospital departments, and other stakeholders to maximize operational efficiency and support high-quality patient care.

Qualifications

Required

• High school graduation or equivalent with four years of related experience; or a college degree with six months of related experience; or an equivalent combination of education and experience.
• Successfully passes required fingerprinting protocol and is approved to function as a cash collector.
• Strong computer skills, including basic keyboarding proficiency and experience with at least two office software applications, such as Outlook, Word, or Excel.
• Demonstrated ability to navigate multiple patient record and information systems.
• Demonstrated administrative and office coordination skills.
• Demonstrated knowledge of medical practice terminology.
• Ability to analyze situations, prioritize workload, develop solutions, and make appropriate recommendations.
• Ability to work independently with minimal supervision.
• Ability to exercise good judgment and make decisions independently, including when working under deadlines or pressure.
• Excellent customer service, communication, and interpersonal skills, both in person and by telephone.
• Excellent organizational and problem-solving skills.
• Strong written communication skills, including the ability to compose, edit, and proofread a variety of documents and communications.
• Basic math skills.
• Demonstrated ability to work effectively with a wide variety of individuals.
• Demonstrated ability to interact with patients in a sensitive, respectful, and effective manner.
• Ability to sit at a computer terminal and use telephone/headset equipment for extended periods of time.
• Ability to adapt to changing priorities and work collaboratively as part of a multidisciplinary team.

Preferred

• Demonstrated experience in a healthcare environment, which may include medical, dental, or veterinary settings, particularly in one or more of the following areas:
• Patient scheduling
• Insurance verification
• Medical record data abstraction
• Patient financial services
• Prior experience with appointment scheduling, ancillary service scheduling, surgical scheduling, or a combination of these functions.
• Prior experience using Epic/APeX.
• Bilingual or multilingual skills, particularly Spanish, Cantonese, or Russian.