Patient Access Coordinator

Intermountain Healthcare; Bountiful (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health is seeking a Patient Service Representative to be the first point of contact for patients, handling intake, reminders, and payments in person, over the phone, or via secure messaging. This full-time role requires strong customer service, data entry, and EMR proficiency to ensure accurate patient information and a superior experience.

The position emphasizes welcoming patients, verifying demographics, gathering insurance details, and guiding patients through forms and

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.

Responsibilities

• Provide courteous and professional connections with patients over the phone, in person or via secure messaging.
• Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Register patients by confirming, entering, and updating all required demographic data on the registration system.
• Obtain copies of insurance cards, forms of ID, and signatures on required forms.
• Assist patients in completing necessary forms to meet regulatory and billing needs prior to care.
• Educate patients on financial assistance and proactively request payments.

Skills

Customer service

Interpersonal skills

Communication skills

Data entry

Word processing

Education

High school diploma

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative to be the first point of contact for patients, handling intake, reminders, and payments in person, over the phone, or via secure messaging. This full-time role requires strong customer service, data entry, and EMR proficiency to ensure accurate patient information and a superior experience.

The position emphasizes welcoming patients, verifying demographics, gathering insurance details, and guiding patients through forms and