Patient Access & Care Concierge (PRN)

Intermountain Healthcare Inc.; Murray (UT); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Flexible work options

Wellness benefits

Job summary

Intermountain Health in Murray, UT is hiring a Patient Service Representative (PRN) to be the first point of contact for patients, handling intake, scheduling, registration, and billing support. The role emphasizes compassionate care, accurate data entry in the EMR, and maintaining privacy of patient information.

The position covers variable shifts with no guaranteed hours, and the organization offers flexible work options where approved.

Qualifications

• Six months of customer service experience.
• Basic computer skills (word processing and data entry).
• Professional demeanor and strong interpersonal/communication skills.
• Ability to work with patients and caregivers to deliver high-quality service.
• Ability to protect PHI and privacy.

Responsibilities

• Provide courteous, professional patient connections via phone, in person, or secure messaging.
• Document all calls in the EMR accurately.
• Schedule appointments for visits, tests, referrals, and consultations.
• Register patients by updating demographics in the system.
• Assist with insurance cards, IDs, and signatures; verify COB and pre-certifications.
• Assist patients with required forms for regulatory/billing needs; educate on financial assistance; collect payments following procedures.
• Stay current on responsibilities through updates, dashboards, and meetings.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Tools

EMR systems

Job description

Intermountain Health in Murray, UT is hiring a Patient Service Representative (PRN) to be the first point of contact for patients, handling intake, scheduling, registration, and billing support. The role emphasizes compassionate care, accurate data entry in the EMR, and maintaining privacy of patient information.

The position covers variable shifts with no guaranteed hours, and the organization offers flexible work options where approved.