Ambulatory Care Concierge

Umass-Memorial-Health-; Worcester (MA); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking an Administrative Assistant to support ambulatory services. You will greet patients, verify demographics and insurance, collect co-pays, and coordinate scheduling for urgent care and tests.

The role requires strong communication and multitasking abilities, familiarity with medical terminology, and the capacity to work in a fast-paced environment within the Worcester campus. A high school diploma is required; an associate or bachelor’s degree is preferred, with

Qualifications

• Requires high school diploma; associate or bachelor's preferred.
• 3 years of related experience or equivalent education.
• Proficient with specialized software and computer systems.
• Strong communication and human relations skills; able to work under stress.

Responsibilities

• Greets visitors and patients for appointments.
• Verifies patient demographics and insurance information.
• Collects co-pays and secures consent signatures.
• Manages calls and schedules for urgent care and tests.
• Prepares patient information for clinicians and ensures proper documentation.

Skills

3 years experience

Software proficiency

Communication skills

Multi-tasking

Education

High School Diploma

Associate/Bachelor degree preferred

Job description

UMass Memorial Health is seeking an Administrative Assistant to support ambulatory services. You will greet patients, verify demographics and insurance, collect co-pays, and coordinate scheduling for urgent care and tests.

The role requires strong communication and multitasking abilities, familiarity with medical terminology, and the capacity to work in a fast-paced environment within the Worcester campus. A high school diploma is required; an associate or bachelor’s degree is preferred, with