Patient Access & Care Coordinator

Beth Israel Lahey Health; Plymouth (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health in Plymouth, MA seeks a Medical Administrative Assistant to support front-desk operations in a busy ambulatory practice. You will register patients, verify demographics, schedule appointments, collect co-pays, and coordinate referrals while protecting patient privacy.

The role requires a High School diploma or GED, proficiency in MS Office, and strong English communication. Prior medical office experience is preferred; bilingual skills are a plus.

Qualifications

• High School diploma or GED required; Medical Admin Assistant certificate preferred.
• Certificate 1 preferred; 1-3 years related work experience required.
• Experience with computer systems including web-based apps and MS Office (Outlook/Word/Excel/PP/Access).

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Registers patients and verifies demographic information per policy.
• Schedules, reschedules and cancels appointments to accommodate needs.
• Collects co-pays and obtains referrals.
• Acts as liaison to ensure smooth practice flow and service delivery.
• Ensures translation services for Spanish-speaking patients when needed.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

MS Office

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health in Plymouth, MA seeks a Medical Administrative Assistant to support front-desk operations in a busy ambulatory practice. You will register patients, verify demographics, schedule appointments, collect co-pays, and coordinate referrals while protecting patient privacy.

The role requires a High School diploma or GED, proficiency in MS Office, and strong English communication. Prior medical office experience is preferred; bilingual skills are a plus.