Patient Access & Care Coordinator

Beth Israel Lahey Health; Needham (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Needham, MA – Beth Israel Lahey Health Primary Care seeks a full-time Day shift Administrative Assistant to greet patients, register demographics, verify insurance, collect co-pays, and route inquiries. This role supports efficient clinic operations and patient flow.

You will serve as a central communications source, coordinate appointments, enter referrals, and assist with billing tasks under supervision. Previous experience in healthcare or hospitality preferred; strong English communication

Qualifications

• High School diploma or GED required.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office.

Responsibilities

• Greets patients and visitors, providing courteous, respectful service and privacy.
• Checks in, registers, schedules, verifies demographics and financial data in the system.
• Collects co-payments following standard processing; schedules and confirms appointments.
• Obtains and enters referrals; supports patient flow and liaises with staff.
• Facilitates billing support and may lead small projects under supervision.

Skills

Customer service

Written communications

Oral communications

Team work

Education

High School diploma or GED

Job description

Needham, MA – Beth Israel Lahey Health Primary Care seeks a full-time Day shift Administrative Assistant to greet patients, register demographics, verify insurance, collect co-pays, and route inquiries. This role supports efficient clinic operations and patient flow.

You will serve as a central communications source, coordinate appointments, enter referrals, and assist with billing tasks under supervision. Previous experience in healthcare or hospitality preferred; strong English communication