Patient Access & Care Coordinator

Hanger Clinic; Clarkston (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Holidays

PTO

Medical, Dental, Vision Benefits

401k Savings and Retirement Plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. in Clarkston, WA is seeking a Patient Access Coordinator to manage front desk operations, greet patients, verify demographics and insurance, and handle registrations and payments. You will coordinate appointments and serve as a liaison for clinic services, ensuring a smooth patient experience.

The role emphasizes strong communication, computer proficiency, and the ability to work with diverse patient populations in a fast-paced medical office setting.

Qualifications

• High school diploma or equivalent.
• Less than one year of customer service or related experience.
• Experience in receptionist/front office procedures preferred.

Responsibilities

• Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance: Ensure accurate and complete electronic health records for all patients.

Skills

Front desk experience

Communication skills

Computer proficiency

Education

High school diploma or equivalent

Tools

Windows-based software

Job description

Hanger, Inc. in Clarkston, WA is seeking a Patient Access Coordinator to manage front desk operations, greet patients, verify demographics and insurance, and handle registrations and payments. You will coordinate appointments and serve as a liaison for clinic services, ensuring a smooth patient experience.

The role emphasizes strong communication, computer proficiency, and the ability to work with diverse patient populations in a fast-paced medical office setting.