Senior Patient Access & Care Coordination Specialist

Mosaic Health, LLC.; Florida; On-site; USD 26,000 - 39,000; Full time

Job summary

Millennium Physician Group in Plant City, FL is seeking a Patient Care Specialist III to coordinate advanced patient support and front office workflows, resolving scheduling, registration, documentation, and communication issues that affect daily clinical operations. This role supports cross-functional teams to improve patient access and care coordination.

The position requires initiative, collaboration with providers and staff, and the ability to guide processes and escalate when necessary.

Qualifications

• Experience coordinating non-routine scheduling and front office workflows.
• Ability to review records and diagnose gaps in appointment activity.
• Strong communication and escalation skills to support patient care.

Responsibilities

• Resolve non-routine scheduling, registration, and documentation issues.
• Review patient records and front office queues to identify gaps.
• Coordinate with providers, billing, referrals, and internal teams.
• Prepare reports and operational tracking information.
• Handle escalated patient interactions following guidelines.

Skills

Scheduling

Front office

Patient access

Communication

Job description

Millennium Physician Group in Plant City, FL is seeking a Patient Care Specialist III to coordinate advanced patient support and front office workflows, resolving scheduling, registration, documentation, and communication issues that affect daily clinical operations. This role supports cross-functional teams to improve patient access and care coordination.

The position requires initiative, collaboration with providers and staff, and the ability to guide processes and escalate when necessary.