Patient Care Specialist III

Millennium Physician Group; Florida; On-site; USD 26,000 - 39,000; Full time

Job summary

Millennium Physician Group in Florida is seeking a Patient Care Specialist III to coordinate advanced patient support and front office workflows, resolving non-routine scheduling, documentation, and care coordination issues that impact daily clinical operations.

The role acts as a knowledgeable resource for patient access processes, system workflows, and front office standards, supporting continued, high-quality patient experiences across the team.

Responsibilities

• Resolve non-routine patient scheduling, registration, documentation, and communication issues using established policies and operational judgment.
• Review patient records, appointment activity, and front office work queues to identify gaps, delays, or errors requiring follow-up.
• Coordinate with providers, clinical staff, billing, referrals, and other internal teams to address patient access or care support issues.
• Support process improvements that strengthen front office accuracy, workflow consistency, and patient experience.
• Provide informal guidance to other staff on scheduling procedures, system navigation, documentation standards, and escalation practices.
• Prepare reports, work queue updates, or operational tracking information to support daily management of clinical support activities.
• Handle escalated patient interactions within established guidelines, involving leadership or licensed clinical staff when appropriate.

Job description

Job Description Summary

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.

Coordinates advanced patient support and front office workflows, resolving non-routine scheduling, documentation, communication, and care coordination issues that affect daily clinical operations. Serves as a knowledgeable resource for patient access processes, system workflows, and front office standards, supporting consistent execution across the team.

Patient Care Specialist III works under limited supervision to resolve non-routine operational problems and takes on projects that require analysis and cross-functional input. Decisions impact team output and the quality of administrative or operational processes. This job independently determines methods for new assignments, makes recommendations on process changes, and may informally guide entry-level employees.

How will you make an impact & Requirements

Key Responsibilities

• Resolve non-routine patient scheduling, registration, documentation, and communication issues using established policies and operational judgment.


• Review patient records, appointment activity, and front office work queues to identify gaps, delays, or errors requiring follow-up.


• Coordinate with providers, clinical staff, billing, referrals, and other internal teams to address patient access or care support issues.


• Support process improvements that strengthen front office accuracy, workflow consistency, and patient experience.


• Provide informal guidance to other staff on scheduling procedures, system navigation, documentation standards, and escalation practices.


• Prepare reports, work queue updates, or operational tracking information to support daily management of clinical support activities.


• Handle escalated patient interactions within established guidelines, involving leadership or licensed clinical staff when appropriate.

Compensation Range:

$19.00 to $28.50

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.