Patient Access & Care Coordination Specialist III

Millennium Physician Group, LLC; Cape Coral (FL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Life insurance

Disability insurance

Paid time off

Floating holidays

Major holidays pay

Employee Assistance Program

Job summary

Millennium Physician Group, LLC in Cape Coral, FL, is seeking a Patient Care Specialist to coordinate advanced patient support and front office workflows, resolving non-routine scheduling, documentation, communication, and care coordination issues that affect daily clinical operations.

You will work under limited supervision to resolve non-routine operational problems, contribute to process improvements, and guide entry-level staff on scheduling procedures and documentation standards.

Qualifications

• High school diploma or equivalent required; 3+ years of patient access, front office, healthcare administration, or clinical support operations experience.
• In-depth knowledge of clinical support workflows, scheduling standards, patient communication practices, and documentation requirements.
• Ability to analyze non-routine operational issues, identify root causes, and recommend practical process improvements.
• Proficiency with electronic medical record systems, scheduling platforms, work queues, reporting tools, and standard office software.
• Knowledge of insurance verification, referrals, authorizations, billing workflows, or medical terminology preferred.
• Strong problem-solving, communication, peer guidance, confidentiality, and service recovery skills.

Responsibilities

• Resolve non-routine patient scheduling, registration, documentation, and communication issues using established policies and operational judgment.
• Review patient records, appointment activity, and front office work queues to identify gaps, delays, or errors requiring follow-up.
• Coordinate with providers, clinical staff, billing, referrals, and other internal teams to address patient access or care support issues.
• Support process improvements that strengthen front office accuracy, workflow consistency, and patient experience.
• Provide informal guidance to other staff on scheduling procedures, system navigation, documentation standards, and escalation practices.
• Prepare reports, work queue updates, or operational tracking information to support daily management of clinical support activities.
• Handle escalated patient interactions within established guidelines, involving leadership or licensed clinical staff when appropriate.

Skills

Front office workflows

Patient access

Communication

Problem solving

Education

High school diploma

Tools

EMR systems

Scheduling platforms

Job description

Millennium Physician Group, LLC in Cape Coral, FL, is seeking a Patient Care Specialist to coordinate advanced patient support and front office workflows, resolving non-routine scheduling, documentation, communication, and care coordination issues that affect daily clinical operations.

You will work under limited supervision to resolve non-routine operational problems, contribute to process improvements, and guide entry-level staff on scheduling procedures and documentation standards.