Patient Access & Care Coordination Specialist III

Millennium Physician Group; Cape Coral (FL); Presencial; USD 26.000 - 39.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Disability insurance

Paid time off

EAP

Resumo da vaga

Millennium Physician Group in Cape Coral, FL is seeking a Patient Care Specialist to coordinate advanced patient support and front-office workflows, resolving scheduling, registration, documentation, and communication issues affecting daily clinical operations. The role involves analyzing non-routine problems and guiding staff while supporting process improvements to enhance patient access and experience.

As a valued member of our team, you will participate in cross-functional coordination with

Qualificações

• High school diploma or equivalent required.
• 3+ years in patient access, front office, healthcare administration, or clinical support operations.
• Knowledge of clinical support workflows, scheduling standards, patient communication practices, and documentation requirements.
• Proficiency with electronic medical record systems, scheduling platforms, work queues, reporting tools, and standard office software.
• Knowledge of insurance verification, referrals, authorizations, billing workflows, or medical terminology preferred.
• Strong problem-solving, communication, peer guidance, confidentiality, and service recovery skills.

Responsabilidades

• Resolve non-routine patient scheduling, registration, documentation, and communication issues using established policies and operational judgment.
• Review patient records, appointment activity, and front office work queues to identify gaps, delays, or errors requiring follow-up.
• Coordinate with providers, clinical staff, billing, referrals, and other internal teams to address patient access or care support issues.
• Support process improvements that strengthen front office accuracy, workflow consistency, and patient experience.
• Provide informal guidance to other staff on scheduling procedures, system navigation, documentation standards, and escalation practices.
• Prepare reports, work queue updates, or operational tracking information to support daily management of clinical support activities.
• Handle escalated patient interactions within established guidelines, involving leadership or licensed clinical staff when appropriate.

Conhecimentos

EMR proficiency

Scheduling platforms

Communication skills

Problem-solving

Formação

High school diploma or equivalent

3+ years in patient access/healthcare admin

Ferramentas

EMR systems

Reporting tools

Office software

Descrição da vaga

Millennium Physician Group in Cape Coral, FL is seeking a Patient Care Specialist to coordinate advanced patient support and front-office workflows, resolving scheduling, registration, documentation, and communication issues affecting daily clinical operations. The role involves analyzing non-routine problems and guiding staff while supporting process improvements to enhance patient access and experience.

As a valued member of our team, you will participate in cross-functional coordination with