Patient Access & Concierge Specialist

Montgomery College; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Vanderbilt Health’s Executive Wellness and Concierge Medicine division seeks a patient access professional to provide high‑touch service before, during, and after appointments. You will handle check‑in/out, coordinate follow‑ups, schedule procedures, and ensure all referrals and paperwork are in order to support seamless patient experiences.

With a focus on personalized care, the role emphasizes effective communication, attention to detail, and the ability to navigate multiple systems.

Qualifications

• High School Diploma or GED required.
• Patient Access Specialist Certification preferred.
• Experience in healthcare administrative support a plus.

Responsibilities

• Check-in and check-out of patients.
• Coordinate follow-up appointments and procedures.
• Schedule appointments, procedures or surgeries.
• Provide positive first impressions with strong customer service.
• Ensure referrals, pre-certs, records and orders are completed prior to visits.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Patient Access Specialist Certification

Job description

Vanderbilt Health’s Executive Wellness and Concierge Medicine division seeks a patient access professional to provide high‑touch service before, during, and after appointments. You will handle check‑in/out, coordinate follow‑ups, schedule procedures, and ensure all referrals and paperwork are in order to support seamless patient experiences.

With a focus on personalized care, the role emphasizes effective communication, attention to detail, and the ability to navigate multiple systems.