Patient Access & Care Coordination Specialist

Jobtome; Paradise Valley (NV); On-site; USD 22,000 - 40,000; Full time

Job summary

UnitedHealth Group is seeking a Patient Access Representative to provide patient-centered service in a clinical front office. You will greet patients, collect demographics, verify insurance eligibility, and process co-pays while entering data in real time to ensure accurate records.

You will handle referrals, pre-certifications, and pre-authorizations, verify coverage, and schedule appointments with providers. The role requires standing for long periods and a flexible schedule.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience in hospital, office, or phone support setting.
• Ability to work Monday - Wednesday - 2 pm - 2:30 am, Thursday - 2 pm - 8 pm.

Responsibilities

• Greet and check in patients, collect demographics, verify insurance eligibility/benefits.
• Enter and verify patient data in computer systems in real time.
• Process referrals, pre-certification, pre-determinations, and pre-authorizations.
• Verify insurance coverage and collect co-pays and balances; explain financial obligations.
• Schedule appointments and coordinate with provider offices for pre-discharge activities.
• Respond to patient inquiries with compassionate, respectful service.

Skills

Customer service

Communication

Data entry

Microsoft Office

Medical terminology

Education

High School Diploma/GED

Job description

UnitedHealth Group is seeking a Patient Access Representative to provide patient-centered service in a clinical front office. You will greet patients, collect demographics, verify insurance eligibility, and process co-pays while entering data in real time to ensure accurate records.

You will handle referrals, pre-certifications, and pre-authorizations, verify coverage, and schedule appointments with providers. The role requires standing for long periods and a flexible schedule.