Patient Access & Care Coordination Specialist

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Brooks Rehabilitation seeks a Customer Service Specialist to ensure an exceptional patient experience. You will manage referrals, registrations, and authorization tracking, coordinating with Admissions and service teams to streamline access to care.

The role involves greeting patients, collecting demographics, and supporting portal registration while maintaining confidentiality. You will generate routine reports, respond to voicemails and emails promptly, and uphold Brooks Rehabilitation’s

Qualifications

• High School degree required.
• Minimum of one year experience in medical office/healthcare operations.
• Strong written and verbal communication.
• Proficient in Microsoft Office and basic office equipment.
• Knowledge of medical terminology, insurance and authorization.

Responsibilities

• Maintains confidentiality of patient information.
• Handles referrals, registrations, and authorization tracking.
• Transfers calls, takes messages, and assists patients with forms.
• Registers patients with demographics and insurance information.
• Promotes Brooks Rehabilitation image to outside agencies.
• Greet patients and families at admission.
• Generates daily/weekly/monthly reports.

Skills

Customer service

Medical terminology

Insurance processes

Phone etiquette

Verbal communication

Education

High School diploma

Tools

Microsoft Office

Job description

Brooks Rehabilitation seeks a Customer Service Specialist to ensure an exceptional patient experience. You will manage referrals, registrations, and authorization tracking, coordinating with Admissions and service teams to streamline access to care.

The role involves greeting patients, collecting demographics, and supporting portal registration while maintaining confidentiality. You will generate routine reports, respond to voicemails and emails promptly, and uphold Brooks Rehabilitation’s