Patient Access & Referral Specialist

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Brooks Rehabilitation's Patient Access Center seeks a PAC Assistant to support outpatient referrals, enter data accurately, and coordinate with clinic teams to ensure timely patient access. You will handle multi-channel referrals, assist callers, and help maintain confidentiality in a fast-paced healthcare setting.

The role emphasizes teamwork with Clinic Front Desk Coordinators, Provider Relations, and support departments to route referrals, ensure information completeness, and deliver

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare, call center, customer service, medical office, or data entry preferred.
• Strong computer skills and ability to work in multiple electronic systems.
• Professional phone etiquette and ability to communicate clearly, patiently, and respectfully.
• Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Ability to follow established workflows and escalate questions appropriately.

Responsibilities

• Receive, review, and organize incoming outpatient referrals from providers, fax queues, electronic sources, and other referral channels.
• Enter referral information accurately and timely into the appropriate electronic systems, ensuring referral details are complete.
• Provide call center support by answering or assisting callers who reach the end of the phone tree, offering professional, courteous, and helpful human interaction.
• Route calls, messages, and referral questions to the appropriate team member or department when additional assistance is needed.
• Support communication with patients, caregivers, referral sources, Clinic Teams, Provider Relations, and other Brooks departments as needed.
• Assist with departmental projects and general administrative support for the PAC team.
• Maintain confidentiality and accuracy while following department procedures, service standards, and Brooks Rehabilitation policies.

Skills

Customer service

Call center

Data entry

Multitasking

Communication skills

Education

High school diploma or equivalent

Job description

Brooks Rehabilitation's Patient Access Center seeks a PAC Assistant to support outpatient referrals, enter data accurately, and coordinate with clinic teams to ensure timely patient access. You will handle multi-channel referrals, assist callers, and help maintain confidentiality in a fast-paced healthcare setting.

The role emphasizes teamwork with Clinic Front Desk Coordinators, Provider Relations, and support departments to route referrals, ensure information completeness, and deliver