Patient Access & Referral Coordinator

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Brooks Rehabilitation is seeking a PAC Assistant to support outpatient referrals, data entry, and call-center operations. You will input referral details into electronic systems, organize documentation, and assist with communications to patients and referral sources.

The role collaborates with Clinic Front Desk, Clinic Managers, and Provider Relations to ensure timely, patient-centered service. The position emphasizes confidentiality, accuracy, and adherence to workflows within Brooks

Qualifications

• High school diploma or equivalent.
• Experience in healthcare, call center, customer service, medical office, or data entry.
• Strong computer skills and accurate data entry in multiple electronic systems.
• Professional phone etiquette and ability to communicate clearly, patiently, and respectfully.
• Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Receive, review, and organize incoming outpatient referrals from providers, fax queues, electronic sources, and other referral channels.
• Enter referral information accurately and timely into the appropriate electronic systems, ensuring referral details are complete.
• Provide call center support by answering or assisting callers, offering professional, courteous interactions.
• Route calls, messages, and referral questions to the appropriate team member or department.
• Support communication with patients, caregivers, referral sources, Clinic Teams, and Brooks departments as needed.
• Assist with departmental projects and general administrative support for the PAC team.
• Maintain confidentiality and accuracy while following department procedures and Brooks Rehabilitation policies.

Skills

Customer service

Data entry

Communication

Organizational skills

Phone etiquette

Multitasking

Healthcare experience

Education

High school diploma

Job description

Brooks Rehabilitation is seeking a PAC Assistant to support outpatient referrals, data entry, and call-center operations. You will input referral details into electronic systems, organize documentation, and assist with communications to patients and referral sources.

The role collaborates with Clinic Front Desk, Clinic Managers, and Provider Relations to ensure timely, patient-centered service. The position emphasizes confidentiality, accuracy, and adherence to workflows within Brooks