Customer Service Specialist

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 23,000 - 33,000; Full time

Job summary

Brooks Rehabilitation in Jacksonville, FL is seeking a Customer Service Specialist to deliver an exceptional patient experience through efficient intake, registration, and referral management. You will collaborate with Bartram Crossing Administration and multiple service teams to ensure smooth access to care.

The role requires a high school diploma and at least one year in medical office or healthcare operations, with strong communication skills and proficiency in Microsoft Office and imaging

Qualifications

• Minimum of one year in medical office or healthcare operations.
• Demonstrates customer service orientation with strong communication skills.
• Thorough understanding of medical office processes related to patient intake, insurance, scheduling and customer service.

Responsibilities

• Maintains confidentiality of patient information.
• Explains policies and procedures to inform customers of correct processes; transfers calls and takes messages.
• Registers patients with demographics and insurance information; registers patients to the patient portal.
• Creates new medical record projects and scans admission forms.
• Generates daily, weekly and monthly reports as indicated by management.
• Meets and greets patients and families at admission and reviews daily routine and dining options.
• Takes photos of patient at registration.
• Promotes a positive image of Brooks Rehabilitation to outside agencies.

Skills

Customer service orientation

Written and verbal communication

Medical terminology

Insurance and authorization knowledge

Scheduling

Proficiency in Microsoft Office

Education

High School degree

Tools

Microsoft Office

Image Now

Faxing & telephony tools

Job description

Position Summary: The Customer Service Specialist is responsible for providing an exceptional patient experience. They are essential in monitoring Referral management and registration, inbound and outbound faxing, and authorization tracking. The person collaborates with Bartram Crossing Administrator, Facility Support Services, including Admissions; Nursing; Maintenance; Social Services; Kitchen and Dining and Environmental Services and health information medical to ensure patient access to our care is efficient and best in class.Job Responsibilities:Maintains confidentiality of patient information.Adheres to policies and procedures specific to patient rights.Meets all requirements for mandatory in-services.Exhibit professional demeanor and communication skills.Knowledge of medical terminology, insurance and authorization.Obtains or gives accurate information; explains policies and procedures to inform customers of correct processes; transfers calls and takes messages; and assists customers in completing forms and documents.Exhibits excellent customer serviceCare Plan ManagementContacting patients and documenting results of contact in effort to schedule new patient care plan meetingsRegistering patients with demographics and insurance informationRegistering patients to the patient portalCreates new medical record projects in the Image Now system upon registration by obtaining and scanning all necessary admission forms, insurance information and orders.Generates required daily, weekly and monthly reports as indicated by management.Checks and responds to work related voicemail and email timely.Promotes a positive image of the Brooks Rehabilitation to outside agencies and the public.Provides daily checks of patient’s rooms to assure that all necessary furniture and room items are available to greet the patient.Meet and greet patients and their families at the time of admission and welcome them to Bartram Crossing and answer questions and review daily routine and dining options.Takes photos of patient at the time of registration.Other duties as assigned by Manager/Administrator.Job Qualifications:High School degree required.A minimum of one (1) years of experience in medical office (Delete) / healthcare operations and be able to demonstrate a thorough understanding of medical office Delete) / healthcare processes related to patient intake, insurance, scheduling, and customer service.Demonstrates customer service orientation.Excellent written and verbal communication necessary.Proficient in Microsoft Office Suite, basic computer operations, and all office automation equipment.Proficient in basic computer operations and all office automation equipment (telephones, voicemail, desktop computing, electronic mail, facsimile procedures,Knowledge of Microsoft Office software products, especially Word and Excel.