Customer Service Specialist (3921)

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Brooks Rehabilitation seeks a Customer Service Specialist to ensure an exceptional patient experience. You will manage referrals, registrations, and authorization tracking, coordinating with Admissions and service teams to streamline access to care.

The role involves greeting patients, collecting demographics, and supporting portal registration while maintaining confidentiality. You will generate routine reports, respond to voicemails and emails promptly, and uphold Brooks Rehabilitation’s

Qualifications

• High School degree required.
• Minimum of one year experience in medical office/healthcare operations.
• Strong written and verbal communication.
• Proficient in Microsoft Office and basic office equipment.
• Knowledge of medical terminology, insurance and authorization.

Responsibilities

• Maintains confidentiality of patient information.
• Handles referrals, registrations, and authorization tracking.
• Transfers calls, takes messages, and assists patients with forms.
• Registers patients with demographics and insurance information.
• Promotes Brooks Rehabilitation image to outside agencies.
• Greet patients and families at admission.
• Generates daily/weekly/monthly reports.

Skills

Customer service

Medical terminology

Insurance processes

Phone etiquette

Verbal communication

Education

High School diploma

Tools

Microsoft Office

Job description

DescriptionPosition Summary: The Customer Service Specialist is responsible for providing an exceptional patient experience. They are essential in monitoring Referral management and registration, inbound and outbound faxing, and authorization tracking. The person collaborates with Bartram Crossing Administrator, Facility Support Services, including Admissions; Nursing; Maintenance; Social Services; Kitchen and Dining and Environmental Services and health information medical to ensure patient access to our care is efficient and best in class.Job Responsibilities:Maintains confidentiality of patient information.Adheres to policies and procedures specific to patient rights.Meets all requirements for mandatory in-services.Exhibit professional demeanor and communication skills.Knowledge of medical terminology, insurance and authorization.Obtains or gives accurate information; explains policies and procedures to inform customers of correct processes; transfers calls and takes messages; and assists customers in completing forms and documents.Exhibits excellent customer serviceCare Plan ManagementContacting patients and documenting results of contact in effort to schedule new patient care plan meetingsRegistering patients with demographics and insurance informationRegistering patients to the patient portalCreates new medical record projects in the Image Now system upon registration by obtaining and scanning all necessary admission forms, insurance information and orders.Generates required daily, weekly and monthly reports as indicated by management.Checks and responds to work related voicemail and email timely.Promotes a positive image of the Brooks Rehabilitation to outside agencies and the public.Provides daily checks of patient’s rooms to assure that all necessary furniture and room items are available to greet the patient.Meet and greet patients and their families at the time of admission and welcome them to Bartram Crossing and answer questions and review daily routine and dining options.Takes photos of patient at the time of registration.Other duties as assigned by Manager/Administrator.Job Qualifications:High School degree required.A minimum of one (1) years of experience in medical office (Delete) / healthcare operations and be able to demonstrate a thorough understanding of medical office Delete) / healthcare processes related to patient intake, insurance, scheduling, and customer service.Demonstrates customer service orientation.Excellent written and verbal communication necessary.Proficient in Microsoft Office Suite, basic computer operations, and all office automation equipment.Proficient in basic computer operations and all office automation equipment (telephones, voicemail, desktop computing, electronic mail, facsimile procedures,Knowledge of Microsoft Office software products, especially Word and Excel.Qualifications