Patient Access & Care Concierge

Jobtome; Town of Pittsfield (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is hiring an Associate Patient Care Coordinator to be the first point of contact for patients, entering and updating demographic and financial data in the hospital system. The role supports multiple departments and ensures accurate patient information and smooth admissions processes.

Dedicated to a compassionate culture, the position offers paid training, a sign-on bonus for external candidates, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• 6+ months of experience in an office, customer service, call center or phone support role.
• Proficiency with Google & Microsoft Office products.
• Ability to work full-time, 40 hours/week, including day/evening/night shifts for a 24/7 department.
• Vaccination against influenza is required or compliant with state regulations where applicable.
• Must be 18 years of age or older.

Responsibilities

• Greet visitors and patients in person or via phone/video with excellent service.
• Enter and update patient demographic and financial information in the hospital system.
• Collect and document patient liabilities and balance cash daily.
• Coordinate with Financial Counseling, Scheduling and other clinical areas as needed.
• Provide directions and assist with hospital information and admissions as required.
• Support audit accuracy and resolve issues from worklists and error reports.

Skills

Customer service

Office software

Communication skills

Education

High School Diploma/GED

Tools

Google Workspace

Microsoft Office

Job description

UnitedHealth Group is hiring an Associate Patient Care Coordinator to be the first point of contact for patients, entering and updating demographic and financial data in the hospital system. The role supports multiple departments and ensures accurate patient information and smooth admissions processes.

Dedicated to a compassionate culture, the position offers paid training, a sign-on bonus for external candidates, and a comprehensive benefits package.