Patient Access & Care Concierge

150 Shriners Hospitals for Children; Spokane (WA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Retirement matching

Job summary

Shriners Children’s in Spokane, WA is seeking a Patient Services Representative to be the first point of contact for patients and families. You will respond to inquiries, provide accurate information about services and scheduling, triage calls, and document all interactions in the electronic health record.

This role requires compassionate communication, HIPAA compliance, and teamwork with clinical and administrative staff.

Qualifications

• Strong verbal and written communication skills.

Responsibilities

• Respond to patient and family inquiries with professionalism and empathy.

Skills

Verbal communication

Written communication

EHR scheduling systems

Organizational skills

Multitasking

HIPAA compliance

Customer service

Education

High School Diploma or GED

Tools

Scheduling software

EHR systems

Job description

Shriners Children’s in Spokane, WA is seeking a Patient Services Representative to be the first point of contact for patients and families. You will respond to inquiries, provide accurate information about services and scheduling, triage calls, and document all interactions in the electronic health record.

This role requires compassionate communication, HIPAA compliance, and teamwork with clinical and administrative staff.