Compassionate Patient Services & Scheduling Concierge

Shriners Children’s Hospital; Spokane (WA); On-site; USD 28,000 - 42,000; Full time

Job summary

Shriners Children’s Hospital in Spokane, WA is seeking a Patient Services Representative to be the first point of contact for patients and families. You will handle inquiries, schedule and update appointments, and document interactions in the EHR with care and confidentiality.

Join a team focused on compassionate care, efficient workflows, and strong patient relationships, while adhering to HIPAA and HIPAA-based privacy standards in a fast-paced outpatient setting.

Qualifications

• 1-2 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment
• Strong verbal and written communication skills
• Proficiency in computer systems, including scheduling and EHR platforms
• Strong organizational and multitasking skills in a fast-paced environment
• Familiarity with hospital operations, insurance systems, medical terminology, and scheduling platforms
• Understanding of patient privacy laws and application of HIPAA guidelines

Responsibilities

• Respond to patient and family inquiries with professionalism and empathy
• Provide accurate information regarding services, appointments, directions, and clinic processes
• Triage urgent calls according to established protocols and escalated as appropriate
• Accurately documents all patient interactions in the electronic health record (EHR)
• Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction
• Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines and scripts
• Verify and update patient demographics, insurance information, and authorizations
• Route messages and requests to the appropriate clinical or administrative staff
• Maintain compliance with HIPAA and organizational privacy standards
• Attend required meetings, in-services, and complete ongoing education, and competency training
• Engage in team meetings and contribute to process improvement initiatives
• Demonstrate flexibility in adapting to changes in policies, technologies, and scheduling needs
• Uphold a patient-centered approach and model organizational values in all interactions

Skills

Healthcare scheduling experience

Customer service

Verbal and written communication

EHR systems proficiency

HIPAA compliance

Multitasking in fast-paced environment

Teamwork and collaboration

Education

High School Diploma or GED

Tools

Scheduling platforms

Job description

Shriners Children’s Hospital in Spokane, WA is seeking a Patient Services Representative to be the first point of contact for patients and families. You will handle inquiries, schedule and update appointments, and document interactions in the EHR with care and confidentiality.

Join a team focused on compassionate care, efficient workflows, and strong patient relationships, while adhering to HIPAA and HIPAA-based privacy standards in a fast-paced outpatient setting.