Patient Access & Care Coordinator

Shriners Hospitals for Children; Spokane (WA); On-site; USD 28,000 - 42,000; Full time

Job summary

Shriners Hospitals for Children in Spokane seeks a Patient Services Representative to be the first point of contact for patients and families, ensuring timely, accurate, and compassionate communication. You will coordinate with clinical and administrative teams and support smooth operational workflows in the physician practice.

The role requires 1-2 years in patient access or similar healthcare service, strong communication skills, and proficiency with EHR systems.

Qualifications

• 1-2 years in patient access, scheduling, registration, or customer service in healthcare.
• Strong verbal and written communication.
• Familiarity with hospital operations, insurance systems, and scheduling platforms.
• Understanding of patient privacy laws and HIPAA guidelines.

Responsibilities

• Respond to patient and family inquiries with professionalism and empathy.
• Provide accurate information regarding services, appointments, directions, and clinic processes.
• Triage urgent calls according to established protocols and elevate as appropriate.
• Accurately documents all patient interactions in the electronic health record (EHR).
• Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction.
• Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines and scripts.
• Verify and update patient demographics, insurance information, and authorizations.
• Route messages and requests to the appropriate clinical or administrative staff.
• Maintain compliance with HIPAA and organizational privacy standards.
• Attend required meetings, in-services, and complete ongoing education, and competency training
• Engage in team meetings and contribute to process improvement initiatives.
• Demonstrate flexibility in adapting to changes in policies, technologies, and scheduling needs.
• Uphold a patient-centered approach and model organizational values in all interactions.

Skills

Patient access

Scheduling

Registration

Customer service

Healthcare environment

Verbal communication

Written communication

HIPAA knowledge

EHR familiarity

Education

High School Diploma or GED

Tools

EHR platforms

Scheduling software

Job description

Shriners Hospitals for Children in Spokane seeks a Patient Services Representative to be the first point of contact for patients and families, ensuring timely, accurate, and compassionate communication. You will coordinate with clinical and administrative teams and support smooth operational workflows in the physician practice.

The role requires 1-2 years in patient access or similar healthcare service, strong communication skills, and proficiency with EHR systems.