Patient Services Concierge & Scheduling Specialist

Shriners Children's; Salt Lake City (UT); On-site; USD 22,000 - 30,000; Full time

Job summary

Shriners Children’s in Salt Lake City is seeking a Patient Services Representative to be the first point of contact for patients and families, delivering timely, accurate, and compassionate service while coordinating with clinical and administrative teams.

You will document interactions in the EHR, verify insurance details, schedule appointments, and triage inquiries, upholding HIPAA and patient-centered values in a fast-paced, team-focused environment.

Qualifications

• High School Diploma or GED required.
• 1-2 years in patient access, scheduling, registration, or customer service in healthcare.

Responsibilities

• Respond to patient and family inquiries with professionalism and empathy.
• Provide accurate information regarding services, appointments, directions, and clinic processes.
• Triage urgent calls according to established protocols and elevate as appropriate.
• Accurately documents all patient interactions in the electronic health record (EHR).
• Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction.
• Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines and scripts.
• Verify and update patient demographics, insurance information, and authorizations.
• Route messages and requests to the appropriate clinical or administrative staff.
• Maintain compliance with HIPAA and organizational privacy standards.
• Attend required meetings, in-services, and complete ongoing education, and competency training
• Engage in team meetings and contribute to process improvement initiatives.
• Demonstrate flexibility in adapting to changes in policies, technologies, and scheduling needs.
• Uphold a patient-centered approach and model organizational values in all interactions.

Skills

Customer service

Communication

Empathy

Education

High School Diploma or GED

Job description

Shriners Children’s in Salt Lake City is seeking a Patient Services Representative to be the first point of contact for patients and families, delivering timely, accurate, and compassionate service while coordinating with clinical and administrative teams.

You will document interactions in the EHR, verify insurance details, schedule appointments, and triage inquiries, upholding HIPAA and patient-centered values in a fast-paced, team-focused environment.