Compassionate Patient Access & Scheduling Specialist

Shriners Children’s Hospital; Salt Lake City (UT); On-site; USD 22,000 - 30,000; Full time

Job summary

Shriner's Children's in Salt Lake City, UT seeks a Patient Services Representative to be the first point of contact for patients and families. You will ensure timely, accurate, and compassionate communication while coordinating with clinical and administrative teams.

The role requires 1–2 years in patient access or customer service in healthcare, a High School Diploma or GED, and a strong commitment to privacy and patient confidentiality. On-site, full-time position with a patient-centered focus.

Qualifications

• High School Diploma or GED; relevant experience preferred.
• Experience in healthcare scheduling or patient access is a plus.
• Familiarity with HIPAA privacy requirements and patient confidentiality.

Responsibilities

• Respond to patient and family inquiries with professionalism and empathy.
• Schedule, confirm, cancel, and reschedule appointments.
• Verify patient demographics, insurance information, and authorizations.
• Route messages to clinical or administrative staff and document interactions.
• Maintain HIPAA privacy standards and organizational confidentiality.

Skills

Patient access

Scheduling

Registration

Customer service

HIPAA compliance

Education

High School Diploma or GED

Job description

Shriner's Children's in Salt Lake City, UT seeks a Patient Services Representative to be the first point of contact for patients and families. You will ensure timely, accurate, and compassionate communication while coordinating with clinical and administrative teams.

The role requires 1–2 years in patient access or customer service in healthcare, a High School Diploma or GED, and a strong commitment to privacy and patient confidentiality. On-site, full-time position with a patient-centered focus.