Pediatric Patient Services Specialist

150 Shriners Hospitals for Children; Salt Lake City (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Retirement matching

Job summary

Shriners Children’s is seeking a Patient Services Representative to serve as the first point of contact for patients and families. You will ensure timely, accurate, and compassionate communication, coordinate with clinical and administrative teams, and support smooth clinic workflows while upholding patient confidentiality.

The role emphasizes high-quality customer service, accurate scheduling, and strict HIPAA compliance across multiple locations in the U.S. and Canada.

Qualifications

• High School Diploma or equivalent (GED); 1-2 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment required.

Responsibilities

• Respond to patient and family inquiries with professionalism and empathy.
• Provide accurate information regarding services, appointments, directions, and clinic processes.
• Triage urgent calls according to established protocols and elevate as appropriate.
• Accurately documents all patient interactions in the electronic health record (EHR).
• Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines and scripts.
• Verify and update patient demographics, insurance information, and authorizations.
• Route messages and requests to the appropriate clinical or administrative staff.
• Maintain compliance with HIPAA and organizational privacy standards.
• Attend required meetings, in-services, and complete ongoing education, and competency training.
• Engage in team meetings and contribute to process improvement initiatives.
• Demonstrate flexibility in adapting to changes in policies, technologies, and scheduling needs.
• Uphold a patient-centered approach and model organizational values in all interactions.

Skills

Customer service

Communication

HIPAA compliance

Empathy

Scheduling

Teamwork

Education

High School Diploma or GED

Tools

EHR software

Medical scheduling system

Job description

Shriners Children’s is seeking a Patient Services Representative to serve as the first point of contact for patients and families. You will ensure timely, accurate, and compassionate communication, coordinate with clinical and administrative teams, and support smooth clinic workflows while upholding patient confidentiality.

The role emphasizes high-quality customer service, accurate scheduling, and strict HIPAA compliance across multiple locations in the U.S. and Canada.