Patient Care & Scheduling Specialist

Concord Hospital; Concord, Northern (NH, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Concord Hospital seeks a dedicated Patient Care Coordinator to greet patients, verify demographics and insurance, and secure signatures for necessary forms. You will coordinate documentation and inform patients about resources and scheduling.

In this full-time role, you will manage appointments across primary, specialty, and ancillary services, answer calls and emails, maintain accurate medical records, and support a patient-centered medical home.

Qualifications

• High school diploma or GED required.
• Proven customer service experience.
• Familiarity with medical office operations preferred.

Responsibilities

• Greets and arrives patients; secures signatures for required documentation.
• Obtains and verifies insurance and demographic information; information collection.
• Facilitates communication and scheduling across departments; answers calls and emails.
• Maintains accurate medical records and supports a patient-centered medical home.
• Coordinates intake of patient information for new and existing patients.

Skills

Customer service

Communication

Phone etiquette

Education

High School diploma or GED

Tools

EMR / Electronic Medical Records

Scheduling systems

Job description

Concord Hospital seeks a dedicated Patient Care Coordinator to greet patients, verify demographics and insurance, and secure signatures for necessary forms. You will coordinate documentation and inform patients about resources and scheduling.

In this full-time role, you will manage appointments across primary, specialty, and ancillary services, answer calls and emails, maintain accurate medical records, and support a patient-centered medical home.