Patient Access & Care Navigator

Concord Hospital Health System; Concord (NH); On-site; USD 32,000 - 52,000; Full time

Job summary

Concord Hospital Health System in Concord, NH is seeking a Patient Care Coordinator to support patient registration, referral coordination, and scheduling, delivering timely, compassionate service. Under the supervision of Practice Administrator/Practice Manager, you will help manage EMR, verify insurance, and facilitate communication across departments to ensure smooth patient flow.

The role requires strong customer service, familiarity with medical terminology, and the ability to work

Qualifications

• High School diploma or GED required; annual competency exam.
• Proven customer service experience in a medical setting preferred.
• Familiarity with medical terminology preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests.
• Supports a culture of “yes” In support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

Skills

Customer service

Communication

Medical office operations

Scheduling

EMR navigation

Billing knowledge

Payer guidelines

Education

High School diploma or GED

Tools

Televox

EMR systems

Billing software

Job description

Concord Hospital Health System in Concord, NH is seeking a Patient Care Coordinator to support patient registration, referral coordination, and scheduling, delivering timely, compassionate service. Under the supervision of Practice Administrator/Practice Manager, you will help manage EMR, verify insurance, and facilitate communication across departments to ensure smooth patient flow.

The role requires strong customer service, familiarity with medical terminology, and the ability to work