Patient Access & Billing Specialist

FMOL Health; Saint Amant (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

FMOL Health is seeking a patient registration specialist to accurately register patients in the EMR system, verify insurance, and collect payments while ensuring a best-in-class patient experience. The role works under close supervision and requires attention to detail and strong communication.

The ideal candidate has 6 months of customer service or front desk experience (or a medical office program), a High School Diploma, and familiarity with Epic or similar systems.

Qualifications

• 6 months experience in a customer service/front desk role or completion of a front office/medical office program.
• Bachelor's degree may substitute for experience.

Responsibilities

• Register patients in EMR accurately, validate information and verify insurance.
• Inform patients about billing procedures and anticipated charges to clarify liability.
• Welcome patients courteously and maintain a welcoming clinic experience.
• Answer questions and address concerns from patients and families.
• Update patient records and enter charges at point of service.
• Monitor patient flow and schedules to ensure smooth clinic operations.
• Research and resolve claim edits and denials within 2 days of notification.
• Assist patients in accessing government and community resources.
• Back up other team members and support clinic initiatives.

Skills

Customer service

Front desk

Multi-tasking

Critical thinking

Professional demeanor

Computer literacy

Education

Front office/medical office program

High School Diploma or Equivalent

Tools

Epic

Job description

FMOL Health is seeking a patient registration specialist to accurately register patients in the EMR system, verify insurance, and collect payments while ensuring a best-in-class patient experience. The role works under close supervision and requires attention to detail and strong communication.

The ideal candidate has 6 months of customer service or front desk experience (or a medical office program), a High School Diploma, and familiarity with Epic or similar systems.