Patient Access Specialist – Otolaryngology

FMOL Health; Baton Rouge (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

FMOL Health is seeking a patient registration/front desk specialist to accurately register patients in EMR, verify insurance, collect payments, and ensure a best-in-class patient experience. The role requires adherence to guidelines and close supervision at start.

Responsibilities include managing patient flow, addressing inquiries, updating records, and supporting payor requirements. Strong communication and computer skills, especially Epic, are essential.

Qualifications

• Professional demeanor and strong customer service skills required.
• Ability to multi-task and think critically in a fast-paced clinic.
• Demonstrated computer literacy and familiarity with EMR systems.

Responsibilities

• Advise patients on collection and billing procedures and anticipated charges to aid understanding of liability.
• Welcome patients and families to the clinic; ensure courteous service.
• Answer questions/concerns from patients and families in an appropriate manner.
• Inform patients of rights and advance directives on request.
• Accurately obtain and edit patient and insurance information in the clinic system.
• Register patients in Epic and manage patient flow to optimize the experience.
• Review accounts to determine financial responsibility and arrange payment plans.
• Assist patients with access to government and community resources.
• Coordinate referrals with physicians and nursing staff per payor requirements.
• Provide MyChart access information to patients.
• Update patient records and enter charges as needed.
• Ensure proper patient flow and filing of charts.
• Research claim edits/denials and resolve discrepancies within 2 days of notification.
• Process charges and balance daily batches; reconcile cash deposits.
• Verify and collect patient payments; reconcile balances and cash.
• Maintain knowledge of health plans, co-pays, deductibles and co-insurance.
• Handle cash securely per policy.
• Meet site collection goals.
• Backups: act as a backup for others; support initiatives; may provide training.

Skills

Professional demeanor

Customer service

Multi-tasking

Critical thinking

Computer literacy

Epic proficiency

Education

High School Diploma or Equivalent

Bachelor's degree substitute for experience

Tools

Epic

Job description

FMOL Health is seeking a patient registration/front desk specialist to accurately register patients in EMR, verify insurance, collect payments, and ensure a best-in-class patient experience. The role requires adherence to guidelines and close supervision at start.

Responsibilities include managing patient flow, addressing inquiries, updating records, and supporting payor requirements. Strong communication and computer skills, especially Epic, are essential.