Patient Access & Billing Specialist

Banner Health; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Banner Health in Mesa, AZ is seeking a Customer Experience Rep to coordinate patient flow, register patients, verify insurance, and collect payments. You will assist with scheduling and provide financial guidance to patients to maximize reimbursement.

Strong communication and adaptability are essential in this fast-paced role. The position requires data entry accuracy, knowledge of insurance processes, and a commitment to delivering excellent service in a hospital setting at Banner University

Qualifications

• High school diploma or GED required.
• Experience in patient financial services, billing, or insurance processes preferred.
• Ability to manage multiple tasks independently with minimal supervision.
• Strong interpersonal, oral, and written communication skills.

Responsibilities

• Register/check-in patients with data entry and intake forms.
• Verify insurance eligibility and obtain necessary pre-certifications/referrals.
• Explain patient liability and available payment options; provide financial guidance.
• Enter payments/charges and reconcile daily transactions; balance cash drawer.
• Schedule appointments and procedures, maximizing payor reimbursement.
• Communicate with patients and care teams to address concerns via phone, email, or in person.
• Assist with patient records requests in line with policy and law.
• Provide general patient services to support patient flow and comfort.
• Work independently in a busy environment, prioritizing care and compliance.

Skills

Interpersonal skills

Oral communication

Written communication

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Banner Health in Mesa, AZ is seeking a Customer Experience Rep to coordinate patient flow, register patients, verify insurance, and collect payments. You will assist with scheduling and provide financial guidance to patients to maximize reimbursement.

Strong communication and adaptability are essential in this fast-paced role. The position requires data entry accuracy, knowledge of insurance processes, and a commitment to delivering excellent service in a hospital setting at Banner University