Patient Access Specialist: Front Desk & Insurance

Banner Health; Gilbert (AZ); On-site; USD 22,000 - 34,000; Full time

Job summary

Banner Health is seeking a Patient Access Services Representative in Gilbert, AZ. You will be the first point of contact, greeting patients, verifying insurance, and guiding them through registration and financial processes.

You will collaborate with clinical teams to improve patient flow and satisfaction, ensuring accuracy and compliance across multiple systems. Ideal candidates bring strong customer service and communication skills, attention to detail, and tech-savvy problem-solving

Qualifications

• Minimum high school diploma or GED required.
• Experience in patient access, front‑office healthcare, or financial counseling preferred but training is provided.

Responsibilities

• Greet patients and verify identity and insurance information.
• Process registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling when needed.
• Ensure documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.

Skills

Customer service

Communication

Attention to detail

Tech-savvy

Problem solving

Education

High school diploma

Tools

EHR system

Job description

Banner Health is seeking a Patient Access Services Representative in Gilbert, AZ. You will be the first point of contact, greeting patients, verifying insurance, and guiding them through registration and financial processes.

You will collaborate with clinical teams to improve patient flow and satisfaction, ensuring accuracy and compliance across multiple systems. Ideal candidates bring strong customer service and communication skills, attention to detail, and tech-savvy problem-solving